433 Reviews and 285 Replies for Direct Energy
|Pricing and Plans||3.17|
|Likely to recommend?||3.05|
( 3.3 / 5 )
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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
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“ Very satisfied with supplier ”
February 10th, 2020
Energy Shoppers Review
“ I Received my renewal notice, and compared prices, only to find Direct energy was more than some others for the same one year, no fee,no cancellation charge,plan. Based on that I checked with them and found that was the best they could do, but I was offered a $100.00 gift card, which made up the difference. That sweetener, sealed the deal, for me. ”
December 9th, 2019
Excellent Customer Service
“ I did a live chat to check on rates to renew my plan and was very pleased with the service I received. Assisted me with a great rate. I did not want to switch plans because of the reliability and assistance I have always received. ”
October 24th, 2019
“ I've RECENTLY switched over from TXU, not only are the agents better, but they help you more as well, would definitely recommend, thank you Direct Energy! ”
October 10th, 2019
Direct Energy rating
“ Easy to sign up. ”
October 10th, 2019
“ Direct Energy had the best price for my needs and they provided all they promised. ”
September 25th, 2019
Excellent Customer Service and knowledge of service plans
“ My agent Amanda, was amazing. She has extensive knowledge of the service plans, and helped me compare the plans to find the one that was best for my family. This type of customer service makes me happy to have direct energy as my energy provider. Thankyou Amanda ”
June 28th, 2019
Super fast and easy live chat!
“ I was just concerned about when I'd be receiving my free Amazon Echo Dot, so I went in to live chat. To my surprise it was rather fast and easy to use. Cres got back to me quickly to answer my question. I thought I'd have to call and be on hold to speak to someone since mine was a new account, but I didn't and I was satisfied with the answer and service I was given!! Thanks so much for making it so easy! ”
April 25th, 2019
Questions about a particular plan
“ Kim @ Direct Energy was great. She is professional and answered all of my questions. ”
April 5th, 2019
“ I have had a great experience with DE. A few hiccups along the way but nothing they could not handle quickly. I am pleased! The chat has actually worked awesome for me! ”
April 4th, 2019
Switched service provider
“ Great rate ”
April 2nd, 2019
Easy and reasonably priced
“ Very happy with my experience, ”
March 25th, 2019
“ Never a problem. Real deal. No scams! ”
March 24th, 2019
Great communication thru the" Chat"
I tried to sign into my.new account, couldn't find my account #. Plus,I was concerned that my rate would be very expensive since I use less than 500kg
On average. Chat with Kim Relieved my worry. Thought I would be charged for .500 even if I only used 350 0r 400
She assured me that I wouldn't!.
Good news, Informed personnel are the heart blood of Customer Service.
Kim exemplified great customer service! ”
February 26th, 2019
“ This company is amazing, not just the plans they offer but the customer service as well. ”
February 12th, 2019
Direct Energy is the best!
“ I was completely satisfied with Direct Energy and their ability to work with me on my account and rate. Chez was extremely helpful. I couldn't have asked for better service. Anyone considering an electric supplier, Direct Energy cares about their customers. ”
February 6th, 2019
“ I used the Chat Now option to ask a question about my renewal. It was fast and easy. Javier answered all my questions in a friendly fast manner. Renewed for 2 more years! ”
February 5th, 2019
Excellent Customer Service
“ Excellent customer service, always helpful when I need them. ”
February 1st, 2019
Glad I switched
“ I used to be a Reliant customer and finally got tired of being over charged, so I switched to Direct Energy and I am so glad I did. ”
January 14th, 2019
Direct Energy thums up
Great company, great prices, great plans, and on top of that, you can speak with a real person on the phone when you need assistance the most.
I've been using them for over 4 years, and never once I had an issue.
I moved 3 times while I had Direct Energy as a provider, and every single time, there were there to switch my service in no time (no issue) ”
December 20th, 2018