“ Switched to Gexa, fact sheet says one price, we got billed another, so many fees, fact sheet said I believe 8.3 but we got billed 10.96, odd ”
“ I switched from Reliant to Gexa and my bill doubled. They advertized 6.5 cents and they are billing me 10.1 cents. Bait and switch. I am stuck with them for two years, but I will write a bad review every month. ”
“ I recently changed to Gexa Energy primarily so I could get a 24 month plan. I did not know I would be penalized $85 for going over 2,000 kHw by looking at the plan available on the site. I am sure it was in very small print. I have been a buyer of electricity for the last 40 years. My worst experience ever. I have paid two months of bills that are 100% over last year. Even with the penalty, the bills should have not been so high. I have brand new appliances so they are not part of the problem. I am not getting much help in finding out if an error occurred on Gexa's part. I have a 2500 square foot home. The bill for May was $480 and the bill for June was $612. ”
“ My plan with Gexa started and temperatures quickly got hot. They raised my average billing to $350 and kept it that way for a year, accumulating a surplus of $1,000 for themselves. Other companies do a rolling average. I'm 67 yrs old and have had average billing my entire life. Never had this happen before. ”
“ I could have been sure I was quoted a better price than what I am being charged!! The price is about 2 cents higher than what I was quoted!! ”
“ They gave me a great deal, and even waived my deposit for me... Also included free weekends on my plan k would definitely recommend ”
“ Renewal rates are extremely high compared to new customer rates and renewal rates with other companies. Not even worth signing up unless you're planning on living somewhere through one plan contract only. ”
“ The first four years were great. My bill was constant and predictable. My usage remained the same. My usual June bill was $280 avg then shocker: no warning and no notice my June bill was $446.I called an called, four calls and finally someone told me my rate plan had changed. But could not tell me why? I did not change anything. So now my July bill is in and its huge as well $464. Apparently I am paying 18.9 a kWh when I was at 8.4 cents a kwh. Very sneaky it slide up and Wham! I am slammed with this. So I am trying to negotiate a better plan with them. I can not leave without paying a $295 penalty and I am not convinced the other electric companies are any better. So I am stuck with Gexa and we shall see how it shakes out. I usually dont write reviews but I wanted to let buyers beware: these electric companies suck us in and all is well and the blindside us with a devastating bill and little recourse ”
“ First time paying mor than 370.00 on electricity!!!Looking for something less expensive. ”
“ Everything has been a good experience ”
“ After reviewing so many providers I settled with Gexa based on the average price per kwh. It turns out Gexa was the only one I reviewed that did not include the additional fees into their average cost therefore causing my first bill to be $150 more than what I paid the previous month with my old provider. I called Gexa and they moved me to a new plan that fit my budget better but I still owed that large bill and had I known this at the start I would not have picked Gexa as my provider. Now I'm stuck for a year. ”
I was a bit surprised by the Oncor charges that increase the avg kilowatt charges.
I would like to see more savings for seniors who live on a fixed income.
Other than that, I'm happy with my service. ”
“ I asked for a service transference and I was told I would be billed all at once from the old location. I got a bill for the old location and payed it on time. However there was another bill no one told me about, it did not show on the portal as the account location had been already closed. The transference was done in May, More than a month later I get a late payment notice. This is not right. Their customer service people should told me about the last cycle billing. ”
Avoid at all costs. Customer service reps lie to you and change their story.
Gexa is nothing short of a money-hungry ripoff! How a bill of $27 turns into $119 because of fees is nothing short of a scam. I will light 10 million candles before I ever sign with these cons again.
Save your money and your sanity...skip Gexa. ”
“ This is the only company that does not send an email letting you know your bill is ready to view. ”
“ last month, at about 7AM, our power went out. . . or so we thought. Oncor said power was disconnected by request of provider. took 6 calls to get a live person (after system repeatedly demanded I pay a deposit before I could make a payment and get power restored. although I'd paid the bill by phone (e-check), the money was never withdrawn. had a confirmation number & everything. according to Gexa rep, they never withdrew the money from our account. not our error. took 4 hours to get power back on. I missed my entire day & even cried, second guessing & doubting myself because I KNEW I'd paid them. we've NEVER been disconnected before this. they did NOTHING to try and make things right. agent did say that "it happens sometimes". it shouldn't happen EVER! bye-bye Gexa. ”
“ I just got of a 45 minute hold on the telephone trying to get my customer number from a cSA at Gexa. When given the option to leave a call back number, the "MOOD" music came back on and would not take all of the digits thus recycling me back to more "mood" messages and music. If this is an example of 1) Gexa's customer service or 2) their Ineptness at software design, the heaven help us customers. Heck, a high schooler can produce better interactive software than I experienced at Gexa!! ”
“ I changed to Gexa when my permanent rate company (Frontier Utilities) had expired their 1 year promotion contract, which was of $74 dollars when using from 1000 to 2000 kWh, so I paid $74 dollars almost all 12 months. When that ended I searched for something similar online and found Gexa, the description seemed to offer the same, ultimately it didn't ”
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