“ Terrible customer service & ridiculously high hidden fees.... Gexa Energy will double your rate without notice. Signed up in 2016 and was paying $140.00 a month, three years later, same 1800 sqft apartment my monthly bill is now $500.00! November 2019 - February 2020. ”
“ First of all be aware that the price advertised does not include your electricity delivery change. This means that when they are advertising a 8cent per kwh charge you actually end up paying about 14 cent per kwh plus other fixed charges. I am currently trying to get out of this scam. ”
I recently moved to Irving, Texas from Idaho and have nothing but terrible things to say about Gexa. We live in a 4 bedroom, 2100 sq ft house. Our bill has a $150 base fee and then we're charged $10.8/kwh on top. Our average monthly bill is about $200 - $250 and it sucks. Tried to call them to get some reasoning, but I don't think they have anyone who speaks English and wouldn't help us.
“ We signed up with these crooks after purchasing our house. So we had roughly 1 month at our old home and then switched service to the new house. This is where the problems started. We signed up for auto draft, but it wasn't taken out after we moved so I mailed a check. They cashed the check and then autodrafted our account the next day, over $100. I figured no big deal, it will roll over as a credit for next month. NOPE. We called and called and called and they kept saying there was no credit on our account. Well, there's definitely a negative balance, hence the (-) in front of the amount. They collected a payment twice and it was never reflected on a bill. Fast forward a month, my husband told them we would expected the credit on our account and would pay the bill when that had happened. They charged us over $90 in illegal notices (check out Texas Usery Law, this is 100% illegal.) stating our account was past due + a late payment fee that exceeds the 18% interest (annually) allowed by law. Of course we paid the bill. The next month, they shut off our electricity prior to the due date and charged us over $100 in re-connect fees. Our bill for this month is $290. The same times last year, our bill was TXU was $130. This company is a total sham and the power to choose website is providing false information. With the $100+ they are charging in fees + the $100+ in transmission fees, I will happily pay the early termination fee and send my money to more reputable company. ”
“ The website and the payment methods are easy but the rate is quite high if you don't really consume ”
“ Like so many others I'm struggling with my budget and trying to make ends meet this often means that due dates on bills have to slide. This I am 50 plus years old now and in my entire life I have never known an electric provider there won't 1st issue you await warning and then 30 days later issue you a disconnect notice. I have noticed with Jackson energy if you were just 2 days late with your payment they issue a disconnect notice. The good thing is they're finally sending it correctly the bed thing is these idiots turn me off the Day After Christmas without proper notice. I am now one day late with my Jan bill and they have issued a disconnect notice even though they agreed I would pay this Friday when I get paid. Unless you are flush with ready funds to pay them on time 100% and remember to do so avoid this company like the plague... ”
“ The quote give was no where near my contract rate. Was not give until afyer service was ordered ”
“ The Gexa grinch is showing up at my house for Christmas this year. I am a mere 4 days late with my payment due the way my pay periods fell this time, and Gexa wasting no time whatsoever has already issued a disconnect order. Every other electric provider would let you slide up to a month if you needed, but Gexa is unwilling to budge. I deeply regret jumping on board with them for the low costs.. The low costs are great, and the customer service people are okay, but they are being limited harshly on how flexible they can be by their company policies. I wish it wasn't this way, but it is what I have to deal with while this contract runs out. ”
“ Customer service is good and the experience was good but prices are too high for me. I was paying a lot monthly bill with frontier and made the mistake to switch to gexa. Im back with frontier. I lost a lot of money for a year but guess i should have done better plan. ”
“ I have tried for months to have my card run on autopay. I don't want to hear "use a card that works" again. It's not that because the card that is on the account runs just fine when I press pay with it. I have contacted customer service...if you can call it that...several times. They say the same thing over and over. Done with them, switching power companies in the morning. ”
“ I recently switched to Gexa & this has got to be the most expensive electric company I have ever had. There are addl charges they DONT tell you about in the beginning. Im trying to decide if I should cx my service & go elsewhere. My bill for the month of Oct/nov (keep in mind it was cold I never used ac & I have a gas heater) was an ungodly amount of $445! This is ridiculous! The highest I ever paid (in this house for 6 yrs) was 189. This time of year. Even in summer I never paid this high of a bill! Idk who gives them all these 5 stars but u have got to work for them or they are paying for these great ratings. Oh and I am on a plan that is 6.9kwh. Yea ok in no way does this constitute a $445 bill for 1 month w no ac & did I mention I was on vacay for 12 of the days w everything off & no one in the house! ”
“ They stole your money. I spent 2 weeks in my vacation in Orlando and my bill that months was 150,00 I live by myself. I dont have too much stuff and I went to the trip being sure everything was turn off. They really just stole your money. ”
“ I switched to Gexa thinking I would save money but my bill doubled! Literally double. I was especially surprised because I switched to Gexa September, after the hot summer months. I was rarely using air-conditioning compared to my use during summertime, so I'm not sure how I managed to rack up such high bills. I'll never use them again. ”
“ Wish I would have chosen a different plan! I didnt use enough electricity this month. Was charged $40 more because of it. ”
“ I called Gexa engery before we change and they were the most nicest people I've ever worked with ”
“ I signed up for auto-pay as soon as I signed up for the service. So far, I've received 2 disconnection notices, one for each of the months I've received a bill. Neither month did they attempt to take the payment via auto-pay. I was told the first time that it was a partial month and I accepted that. I called the second time and was told it's my fault, remove the auto-pay and reenter it. I asked to speak with a manager, but was told they were too busy. ”
“ In the two months I had Gexa service I had my two highest electric bills in 20 years. ”
“ My bill has never been higher except with Griddy. The Delivery charges are ridiculous. ”
“ Do not believe those great reviews ...... you won't stay if you try..... ”
“ I was coming off a very frustrating experience with Griddy. Everything about the transition to Gexa was intuitive and painless. ”
Recommended Electricity Plans
Wow, you're particular!
We don't have any plans that match your criteria :(
Would you like to reset your filters?