“ I have been with gexa for years and recently had a horrible experience. Was informed I was locked in at 7.8c per kWh only to find out it was 13.71c per kwh. I have been waiting on hold for over an hour to speak with someone. The operator gives you the option to press 1 so an available rep can call you back but it NEVER works so you are stuck waiting on the phone still. Gexa was so good for years but highly disappointed. I got an email saying I may be charged $295 to cancel but was told my fee would be waved if i chose to terminate by a representative a few days back. We shall see when someone FINALLY answers. ”
“ I have yet to hear from an agent from Gexa its been over an hour+ on the phone, trying to cancel my plan because I am moving cities and therefore out of service area. You can only cancel your plan through customer service which doesn't appear to exist right now. Having worked in customer service, I am appalled. Having dealt with all the other shenanigans that involve moving 200+ mi away, I didn't think this would be the most aggravating process. I've been a customer for almost 2 years--no issues. As soon as I actually need to talk to someone (based on their policy of being UNABLE to cancel service online) they're not there to pick up the phone. I've spoken with an agent thats not this broker company and they've said they keep getting complaints that no one's been picking up the phone since yesterday (Monday). ”
“ I ve been with them over a year. My plan said 5.2 cents per Kw ,and when asked if delivery charges are included I was told several times - yes.Well - NO. In delivery fees I paid almost as much as energy charges. I have months where I spend 700kw and my bill is $150 and months where i spent 1300Kw and my bill is $130. Decided to switch to a new plan - a lot of plans under 9c per Kw and when read carefully ( they wont go into much details about that with you on the phone) but this would be the energy charge without delivery fee if you spend over 1000Kw , AFTER you get $95 credit for spending over 1000Kw, If you spend under 1000 you will be charged 17cents + per Kw, plus delivery charges....they know how to talk to you to trick you into signing a contract, but once you see your bills you start questioning what is going on.... ”
“ I live in a small one bedroom apartment, I do not run my ac lower than 75, turn all my lights off, and am really only home from around 7pm-5am. My electricity bill is usually $400. Yes, four HUNDRED dollars for my tiny one bedroom where I live by myself. ”
“ My nightmare started with Gexa from the very beginning when they entered the wrong date to switch my service. First of all good luck getting anyone on the phone, wont happen, be very very careful to how they describe each plan because theyre very tricky and deceptive, everything they promised went straight down the toilet after receiving my bill. They recommended one of their plans for me after they reviewed several past months of my service history and quoted approximate monthly bill to be much lower than the $225.00 bill from my , at that time, current provider Ambit energy, which im back with but to my utter shock these freakin thieves with their sneaky snakey moves billed me $400!!! I live alone in a 1000 sq ft duplex and 2 months prior had a brand new a/c heater system professionally installed to further guarantee a low electric bill and these crooks found a slick way to rip me off!!! I dont care how tempting thier plans and advertisements look its all a con to make them rich and you poor. This is the first time Ive ever wrote a bad review about any company before but this had to be told. I also filed a formal complaint with Austin electricity commission. ”
“ DO NOT USE GEXA. They are misleading in their tactics and quote you prices that don't include the utility fee. Their plans have hidden clauses that you don't know about until you get your bill. I was quoted .6 cents KW and they are charging me 14cents KW. YOU CANNOT GET THEM ON THE PHONE!! Super bad services. ”
“ Switched to Gexa, fact sheet says one price, we got billed another, so many fees, fact sheet said I believe 8.3 but we got billed 10.96, odd ”
“ I switched from Reliant to Gexa and my bill doubled. They advertized 6.5 cents and they are billing me 10.1 cents. Bait and switch. I am stuck with them for two years, but I will write a bad review every month. ”
“ I recently changed to Gexa Energy primarily so I could get a 24 month plan. I did not know I would be penalized $85 for going over 2,000 kHw by looking at the plan available on the site. I am sure it was in very small print. I have been a buyer of electricity for the last 40 years. My worst experience ever. I have paid two months of bills that are 100% over last year. Even with the penalty, the bills should have not been so high. I have brand new appliances so they are not part of the problem. I am not getting much help in finding out if an error occurred on Gexa's part. I have a 2500 square foot home. The bill for May was $480 and the bill for June was $612. ”
“ I could have been sure I was quoted a better price than what I am being charged!! The price is about 2 cents higher than what I was quoted!! ”
“ They gave me a great deal, and even waived my deposit for me... Also included free weekends on my plan k would definitely recommend ”
“ Renewal rates are extremely high compared to new customer rates and renewal rates with other companies. Not even worth signing up unless you're planning on living somewhere through one plan contract only. ”
“ The first four years were great. My bill was constant and predictable. My usage remained the same. My usual June bill was $280 avg then shocker: no warning and no notice my June bill was $446.I called an called, four calls and finally someone told me my rate plan had changed. But could not tell me why? I did not change anything. So now my July bill is in and its huge as well $464. Apparently I am paying 18.9 a kWh when I was at 8.4 cents a kwh. Very sneaky it slide up and Wham! I am slammed with this. So I am trying to negotiate a better plan with them. I can not leave without paying a $295 penalty and I am not convinced the other electric companies are any better. So I am stuck with Gexa and we shall see how it shakes out. I usually dont write reviews but I wanted to let buyers beware: these electric companies suck us in and all is well and the blindside us with a devastating bill and little recourse ”
“ First time paying mor than 370.00 on electricity!!!Looking for something less expensive. ”
“ Everything has been a good experience ”
“ After reviewing so many providers I settled with Gexa based on the average price per kwh. It turns out Gexa was the only one I reviewed that did not include the additional fees into their average cost therefore causing my first bill to be $150 more than what I paid the previous month with my old provider. I called Gexa and they moved me to a new plan that fit my budget better but I still owed that large bill and had I known this at the start I would not have picked Gexa as my provider. Now I'm stuck for a year. ”
I was a bit surprised by the Oncor charges that increase the avg kilowatt charges.
I would like to see more savings for seniors who live on a fixed income.
Other than that, I'm happy with my service. ”
“ I asked for a service transference and I was told I would be billed all at once from the old location. I got a bill for the old location and payed it on time. However there was another bill no one told me about, it did not show on the portal as the account location had been already closed. The transference was done in May, More than a month later I get a late payment notice. This is not right. Their customer service people should told me about the last cycle billing. ”
Avoid at all costs. Customer service reps lie to you and change their story.
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