“ For the first few years they were pretty good, but over the last few months we have watched our bill go up more and more. They raised our rates to the highest they could be. We got on their average billing and it was still high. They tried to make excuses for the bill. We are going with another company and I will never do business with them again. They rip you off and add charges here and there. ”
“ First three months low but then they doubled. When i change companies they added another "additional charge"and it wasn't a contract. Its another method they are using to aviod spooking customers away with contracts. ”
This place is a complete joke! They are the biggest theives I know! Constantly having to pay them twice for the same transaction and that's
how they make more money, they get away with it every month there is a issue! The customer service is so trashy! Not one person that works there is polite at all! I wouldn't recommend this place to anyone ever! My overall rating is a 0!!!!! BBB here I come, definitely filing a complaint against them! ”
“ We signed 2 year contract for free weekends. Our bill has increased . paying in excess of 490.00 this current bill is over 525.00 where's the savings. A bunch of hog wash. We're gone most of the day. I'm never recommending this company. ”
Called on three separate occasions to set up new service. Was given the wrong information the first two times. At the end of the third time, I asked if there was anything else needed or would I walk into my new house in three days and the power would be on. I was told "Yes, there is nothing else needed. Your power will be on in 24-48 hours."
Arrived at the house on a Saturday Evening...guess what...NO POWER! The morons sent an email requesting more information even though I was assured I was 100% good to go. They then let me know that it would be another 48 hours, but with the weekend, like 72, before they would turn my power on. RIDICULOUS! I asked for a manager and after another hour of wasted time, mainly waiting on hold (Likely because they have so many other customers they have screwed over) and he said he would escalate it IF after he listened to a recording of the call that the email part was not explained to me. He, of course came back and said it was, even though it was NOT.
They have my SS, my new home address, all the information they could need in the world and the morons can't turn on my power. Utter incompetence. I will NEVER use GME, nor NRG, their parent company's products or services again. I will warn everyone I know or even bump into about their CRAPPY lack of customer service. ”
“ My bill is higher every month even with balanced billing. When I called to cancel that, was told my bill would be higher even though still higher and not balanced. Customer Service says I am using more, but I do not use the dishwasher or have a washer or dryer, yet they claim I am using more and every month the bill higher than the month before. They charge more for month to month billing so they can lock the consumers in a contract. I have a contract and still pay more. Read some of their reviews (all of them 5 star, imagine that!) and one of them claimed he had a 3 bedroom house and paid $87.00 monthly. My one bedroom apartment is now at $105.00 (as usual higher than the previous month). I regret having ever contacted Green Money "Energy" and looking for a different electric company. Do not recommend them. ”
“ The worst electric company I have ever had the pleasure of dealing with. Had a solicitor come to my door and offer me a plan that they promised would be cheaper than my current plan with another company only to receive my bill a month later being far higher than what I was already receiving. Im currently paying $.17 a kilowatt. I will never go with this company again nor will I ever recommend it these people are horrible. ”
Do not use this company? We switched from TXU to Green Mountain. We were put on a plan that was supposed to cut our bill in half, instead it was over double what we were previously paying. My bill has never been that high in the 12+ years we have lived there. When we called customer service and were told of our rate per klw, we were shocked it was almost trippled to what was agreed. They were unwilling to help with the bill instead offered to put us on a cheaper plan but yet still having to pay for the one that they sent that we did not agree too, no thanks Green Mountain.
Switched immediately. Then we receive a final bill that charged us an additional $380 more. You may get $10 a month for payment. No wY to treat new customers. ”
In my opinion, the worst of the worst!
If they approach you on the street, RUN, don't walk. If they show up at your door, run them off of your property.
The only thing that their rep said, that was true, was that he was a representative of Green Mountain Energy.
He told me that I was paying way to much and that he could save me So Much Money! My first bill was about $42.00 higher, and that was just for 20 days of service!
The second bill was astronomical! I canceled as soon as I saw the new amount of $275.00. He also told me that there was no fee if I canceled early, guess what, $300 fee to cancel, bringing the total to $575.00!!!
I was automatically put on a 60 month contract, that I never agreed to.
I fully intend to report this company to the Texas Utility Commission, The Better Business Bureau and the Texas State Attorney General, along with recordings on my phone, made during our conversation.
Once again, in my opinion, Their reps are misleading, deceitful and manipulative! ”
“ They may offer competitive prices and plans at first but they always find ways to charge up your bill during your time as a customer. I lived in a one bedroom apt and it cost more using Green Energy to cool and power electronics there than it does in my 4 bedroom two story house. They also have poor customer service and do not process closure claims properly. I closed my account in may and I'm still being billed because they waited a month to close it. This is the SECOND time they have done this to me. 10/10 WOULD NOT RECCOMEND this company, go for TriEagle!! They are great. ”
“ I was a Green Mountain Energy customer for 2 years, from 2015-2017. I never missed a payment, and was always on time. Today, I was denied a loan with low interest rates because my credit score indicated a collection agency was after me. Stunned, I became even more so when I found out the agency was sent by Green Mountain Energy for a $37 bill I never even knew I owed - from 2017! Two years later, without any emails or letters from Green Mountain OR the collection agency, my credit score took a hit. It's one thing to send an agency for $37, especially to a customer who made all his payments on time, but it's another thing entirely to not communicate it at ALL before sending a collection agency, which also didn't communicate. The representatives I spoke with were friendly, but unhelpful. Extremely unprofessional practice, and though this might be a unique occurrence, avoid yourself a headache and go with Constellation. I doubt they'd send a collection agency after you 2 years later without even an email. ”
“ As promised, the rate on my bill only increased slightly. I feel better paying my bill each month knowing it is going towards cleaner sources than before. ”
I wrote a review that was detailed and not very flattering. After its posting, it just so happened that numerous customer thought they should right in and share their great experience. All the reviews say is great experience.
Don't you like to go online and disagree with people about their unfortunate experiences with your utility provider? You have not? Well then who wrote them? Do you think it is possible that those reviews were written by employees? I would have hoped that Green Mountain would have trained their employees in writing a credible review before posting a bogus review. (i.e. credible reviews actually mention why their good or bad experience was rather than "its great"). It also interesting how many more reviews were written right after mine. That timing doesn't seem odd.
What do you think...
1. a bunch of people decided to go online and right good, non-specific reviews right after my terrible experience or
2. green mountain is faking the reviews
I'll bet you that they are liars. ”
“ Ive had many problems with energy providers before. This company hands down has the best price and customer service. ”
I selected Green Mountain in May of 2018. In December 2018, I took a new job with 6 days a week travel and would turn my heat down, everything electric off, while on the road. Despite the change, my bills kept going up. I thought I missed a payment or something because it was impossible for me to be using "more energy". This week while on the road, my neighbor had his electricity turned off. My neioghbor thought he had the best deal in electricity because his bills were so low and kept using more power (well that would explain something). The account that was turned off was mine, but the power went out in my neighbors unit. I called Green Mountain customer service and got a rep.
The rep said I paid Oncor and had to call them. Green Mountain is Oncor's customer, not me. I asked him,"can you see my bank account?" Reps response was passive aggressive non-sense to waste my time. I interrupted,"do I pay Oncor?" 3 mins later the rep said,"Yes" I responded, "I am looking at my bill pay screen and Oncor is not on it. Green Mountain is. Do I pay Oncor?" Reps response is "yes". I followed up,"I just told you I do not pay Oncor, yet you said I do...you are lying". The reps response was more passive aggressive, not-related-to-the-issue-nonsense. Finally, I asked for someone that would not lie to me and would help me with my issue. It took 4 mins for him to write notes before he could transfer me and then it was 8 mins on hold.
I finally get a "manager". I describe the problem where Green Mountain has been billing me for the wrong apartment. The Mgr's response is,"I am looking at your account and the meter number is correct". I tell him that Green Mountain interrupted my neighbors service so the meter is wrong. Mgr,"no, the meter number is right, I can see it right here". The Mgr proceeded to tell me,"I am not trying to call you dumb, but you are wrong...I can see here it is the right account". "I am not trying to call you stupid, but the account here clearly states its the right number". I responded,"If its the right meter number, than why did the power go out in the wrong apartment?" Mgr,"I am not saying you are stupid, but the meter number on your account is correct". At this point, I am longing for a 10-year-old that can add 1 + 1.
I switched strategies and I went through the same conversation with the Mgr about having a relationship with Oncor as the Rep and guess what...the Mgr also said I paid Oncor. It took another 5 mins....because he had to get his passive aggressive banter to waste my time to instead of trying to address my problem...but finally he admitted,"well you pay us and we pay Oncor". Finally, Green Mountain admits that both the Mgr and Rep lied to me when they said I paid Oncor.
But we are not done yet. Now the Mgr starts with,"I have to give you a warning because you are disrespecting me." Really! You got to be kidding me! So I said,"you lied about me paying Oncor, but I don't care. How do I get this fixed?" The Mgr's response was,"the account is correct". I was finally,"I don't want to call you stupid, but what should I call someone that doesn't understand that their system number and my actually apartment are not linked?"
Finally, I was,"look...who do I need to call if, hypothetically, a meter is hooked up to the wrong unit?" Mgr,"you need to call Oncor." I asked,"Can I have that number please?" Mgr,"yes, but I don't want to have to give you a second warning for being disrespectful. If you would..." I had about had it at this point and decided what is good for the goose was good for the gander. I interrupted,"I don't mean to be disrespectful, but could you give me the number?" The Mgr starts up again and I interrupt,"I hope I am not wasting your time, but if it would not be too much trouble, could you please give me the number? I know it must be hard to tell me the number, but I would really appreciate your efforts in trying to tell me the number." He tried his passive aggressive nonsense a few more time only to be interrupted by me with the same passive aggressive, I-am-not-insulting-you-but-what-I-am-saying-is-actually-insulting-language. At this point, the Mgr was not having his fun anymore and he gave me the number to call at Oncor.
I thanked him for the number but had to follow up. "I am in a Lyft getting a ride home and my driver just confirmed that I was very patient, use no demeaning language, and never cursed the whole time. Do you think that you are good at your job when you have to give a respectful customer 1 1/2 warnings and take 30+ minutes to give a customer a number to solve his problem?" Dead silence from the Mgr. I am not proud of that question, but given the silence, I hope it hit home and does some good to his future and future customer experience.
In summary, do not do business with Green Mountain. The customer service get's its kicks by trying to piss you off with passive aggressive behavior. There are alternatives that are similarly priced...even green options.
“ I was a Green Mountain customer for over four years. I just found out they switched my account with my neighbor and I own a tiny house so I overpaid severely for over 3 years. Basically this happened because I owned both houses until 2015. When I sold one house they took me off the wrong account. Oncor discovered this error (they called it an inadvertent gain in electrical lingo) during an investigation and now Green Mountain refuses to correct it. They even reported me to the collection agency for refusing to pay the last erroneous bill. My neighbor said their last bill was 32.77 and mine was 247.00 so I am not paying it I only owe 32.77 (which makes sense because I moved out and turn everything off but the fridge). I think I estimate I have paid about 1500.00 to much over 3 years. And also when I cut off my service my neighbor actually had service cut off instead because accounts were switched and they had to go to a motel in the middle of the night with their 2 year old and then they had to pay a 500.00 dollar deposit to have service turned back on even though I had cut it off. In addition to that my neighbors were told to get an electrician to come out when it kept getting cut on and off. It cost them 800.00 and they will never see that money again. BEWARE YOU HAVE BEEN WARNED about how they do business. I am now contacting an attorney, filing a complaint with the Texas Public Utility Commission, and the Attorney General. Update: Someone contacted me after this post from GM and during the conversation confirmed that they received a report from the December 17th Oncor investigation on December the 26th. They put me on hold to file a dispute for reimbursement then came back and abruptly told me they could not help as it was under investigation with the Texas Public Utility Commission and the other department handling the matter had not concluded or discovered the error yet. Really????? Really???? Will the other department ever discover that error??? I will keep this updated. Its one thing to make a mistake-we all do and the average consumer knows this. Its another not to make it right. I will update this post if Green Mountain comes clean and treats me fairly. I want to be fair but I don't want anyone going through what I have gone through. ”
“ There is an overnight freezing warning in Houston- I asked to pay on the 15th. There is nothing they can do. So here my daughter and I sit. Its cold. It is also unlawful. ”
“ I have been a customer of Green Mountain Energy for 4 years and WAS pleased until I called to discuss a better rate. The CSM stated a cheaper plan was available and that he would change the contract and waive the termination fee for the existing contract. After placing me on hold, came back on a stated they cannot waive fees, so long story short BE AWARE. Be wary of the base charge and their ability to give you a more expensive plan when renewing! It is NOW obvious Customer retention and customer loyalty is NOT in the Green Mountain Energy vocabulary. ”
“ I had been a customer for GME for over 4 years & we recently moved and was told they serviced our area and signed up for a new plan had the date set to switch over to our new house. New owner contacted me to advise my account was closed? Called GME (3rd time) and they then informed me that they dont service our new house-thankfully we could get same day service with the new provider. To add insult to injury they called 5 days later to see if I had received my final bill & would be able to pay for it? Deceived by 2 different representatives and they gave the new owner the run around-bad news for GME new owner is a local real estate agent for a large firm. Sure GME wont get any recommendations from her or her firm. ”
Was roped in by Ira Josephs. He was very miss leading about Green Mountain Energy!
The billing says it all.
March 0.067, April 0.087, May 0.113, June 0.146, July 0.167 PER KWH!!!
My bill went up by hundreds of dollars with no warning. Pecos rate was around $0.068 per kwh. Crazy they get away with stuff like this. ”
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