“ This place is a joke! I received my first bill with Xoom Energy as my supplier and their eaters were about $100 more than what my average bill looked like prior to switching. When I first switched to Xoom as my natural energy supplier I was told that they offered lower rates then my current supplier, the salesman lied to me, it was a hassle to switch and now Im stuck with them for two more months. Shop elsewhere before signing a contract with Xoom Energy. ”
“ Moved to Houston and started with Xoom. Started with $.5 kWh and the contract ended and I wasnt aware until I received my bill and it doubled in monthly payments. My kWh is now 17.99 cents and the worst part is that I called in August 2019 to inquire about my high bill and other plans they offered and I got set up for a yearly one at 7.4cents/kWh. I received my bill last month Sept and it was still at the month to month rate and I called. i was assured that the next month would show my new rate and representative confirmed that I had changed it. I open my bill today today for Oct and still high and when I call, there is NO record of me calling in!!!! I have the records on my call log and I am sure that they can listen to the calls. I asked for a manager and they only work from 10am to 7pm. Representatives did NOTHING to make it right and I have to continue to argue with them to have them honor the contract that I agreed to over the phone!!! I am sure they arent going to find my calls or recordings and I highly doubt that management will even take a second look at this. ”
I signed up with xoom energy about a year ina. half ago everything was great until my contract ended, which i clearly renewed but according to them they had nothing, they charged me 340 monthly for 2 months for 1500 kilowatts , they dont explain absolutely anything to u when u call them, I called to ask and all their reps are very rude and i had to take it upon myself and read my bill tp
see how bad of a company they are , OVERPRICED, LIARS!!! ”
“ Didnt notify us when term was up and charged .17 for a damn year! The. When called about it... nothing to say. Canceled the service to switch.. they turned everything off right way. The other company needed a day and didnt think it would be that fast. Called back said they couldnt put the power back on for 24-48 hrs. Worst experience Ive ever had with a company. Now in a hotel with a new born and 100s of dollars of food has gone bad since its taken so long. Not to mention all the money that I have over paid. ”
“ If I could give y'all NO stars, I would!!!! I signed up for the pre-pay month to month service. I waited 5 days after making a 75$ deposit. My electric was still not on and zoom claim they have not received the payment yet however MoneyGram has sent it and had a confirmation number Port after 5 days I decline their services they told me then it would be a 10-day wait to get a refund for my money and then we're keeping $5 for their services which we never got one kilowatt from them ever it has been over a month and 5 days and I still have not received my money back this is a rip-off and a scam and they kept $75 of my money I sent it to them I never receive services and I never got a refund or a call back or I'm sorry for that matter worst experience ever customer service they give you a run around they don't give you a straight answer and they've never given my money back ”
“ i am with xoom energy for almost 2 years first they giving 0.03cent after they increase your rate no proper service if we calling to customer service they told we don t have supervisor no body is giving proper answer they charged end of month more than our bill very worts if we tell we want talk with manager there is no manager same i have bill also with me they charged me more from 2 month i reccomend i will not stay with this company ”
“ had an issue with my electricity. The costumer service rep gave wrong information that cause bigger issue for me. Tried to speak with supervisor and they didn't even bother to take my call. Matter of fact they refuse to take my call. HORRIBLE experience. I would NOT. Recommend this company ”
I had an issue accessing the online portal to pay my bill, I reset my password multiple times, receiving the message password was sent to you. Waiting for a few days for it, I never received it, and through trying a few different times over a period of days I incurred a late fee. Upon calling in, Xoom refused to refund my late fee on account of their online portal issue. I spoke with a customer service supervisor who said it didnt matter what was reasonable, they would not refund the credit even though Im a new customer and had diligently attempted to pay my bill. I even told the supervisor I would contact Clark Howards team to let them know to please warn people about this poor customer service as I would not want my family or friends to have this experience and the supervisor advised that did not concern them. Please take this into account Im letting others know of this poor service.
“ We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy . ”
“ A bunch of lying thieves, I was never notified of my rates being changed. I can not wait to be done with this extremely large unnecessary bill they sent me so I can go to a more reputable company. No one AND I REPEAT NOOO ONE can give me a straight answer on the questions I ask. I could rip my hair out of my head after talking to any representative. ”
I never signed up with them. Their agent came to another friend of mine, and my friend showed him my bill as well to see if he can save me money or not. He said he will get back, and signed me up for their fixed plan of about 190 usd/ month (electric only). I have solar panels, and my electricity if totally free... All of a sudden I got emails from them, which I replied asking what is this about. Then I called them a lot of times as well, but didnt get any call back. Finally I got in touch with someone, who cancelled my account. However, in the next bill, I saw this amount, and PSEG said in the next bill, I will again see this amount. This is ridiculous. I am ending up paying about 400 USD for no fault of mine. They should be prosecuted like Well Fargo, for signing up people without their consent.
And, did I tell you that their customer service is the worst... No luck in resolving the issue so far... ”
“ I was sold Xoom Energy through an ACN rep. The initial rate was low, but noticed my bills shot up and stayed that way. After comparing with my standard service provider, they told me I was paying three times as much for my therms and kilowatts. I cancelled soon after and now my bills are back to normal again. ”
“ I've been with Xoom almost a year and have had zero issues with them. And the rates are excellent. ”
“ I have had XoomEnergy for 6 months, twice I will pay my pill and not a week later they will charge me again. The first time they returned the money to my energy account so it deducted off my next bill. After the deduction I had 18 dollars left. The 18 dollars disappeared. The 2nd time I called it in and the customer rep hung up on me. I cannot wait to get off of Xoom. ”
“ OVER CHARGED FOR MONTHS ”
“ Dealing with this company is like dealing with crooks. They have created multiple accounts and are showing balance due on that. I make the payment on the existing account and it shows posted on a different account and I still have the past due about showing up. After talking to customer service for an hour all they could tell me is that they will research it now that they have identified where the payment got posted!!!!! Do your self a favor dont deal with these crooks!! I know I am going to switch first thing tomorrow morning and I will see them in court with their shady practices!!! ”
“ I decided to use XOOM for my gas Provider and in one month I had bill of $358.25 ($158.62 - 44.28%) charges more than my local Gas Company. I switched because time when I switch rate of XOOM was little less than my gas company NJNG. Afte one year they shoot up price like anything and i ended up paying dearly. By the time i realized what was going on it was two years and i must have paid $$1500 more than i should have paid since i have large house and i live in NJ in colder weather. To save couple cent, do not switch to this shady company who will show upfront some saving and lock you in contract and you forget to switch after contract is over. ”
“ I signed up in the fall of 2018, very skeptical like most people, but I was also tired of paying high gas bills. I decided to try the service and got my first bill to my surprise it was actually lower. Great job Xoom energy! Thanks for the two year fixed rate. ”
“ Very easy to sign up for with great rates to start BUT.... After 9 months price doubled & it has taken over 6 months to cancel their "outrageous service"! Nothing but run around to cancel their awful, terrible service!! In the meantime we were stuck with paying outrageous bills for several months before they would cancel our account with them. ”
“ If you are interested in having a bill you have to pay monthly anyways help a charity then Xoom is a great option. It allows you to pay a bill you'd normally pay and donate to a cause you may care about. If you are interested in saving money then the only time you'll end up doing that is during the introductory offer on their flex plans. I had both gas and electric with Xoom and after months of comparing I found I would have been paying about half by simply going with my local supplier for electric (on both regular and 100% renewable plans) and there were many other options for better pricing on gas. I could have donated to the same charities Xoom participates in with the money I was saving monthly using a different supplier...probably could have donated more than what Xoom was from just my bill. ”
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