“ They have decent prices, but when a billing issue arose, I had to call 6 times and speak with 6 different people - they never followed up or kept track of open items. They would not let me discuss the billing issue with the billing department. I had to go through customer service reps who did not understand the situation. Eventually, I just had to give up and pay the extra charges even though they were wrong. I decided it was best to pay them the charges and then just never use them again, than keep arguing with customer reps on the phone that did not understand the issue. Would never use them again, even if they had the lowest therm rate. ”
“ The worst criminals out there. Trust me. They WILL RIP YOU OFF. Duplicate charges, No customer service, No answer to E mails, Try calling them...Good luck getting anywhere. How (I'm in Texas) the state utilities commission allows these crooks to do business in the state tells me something is very fishy going on here. Trust me. Look elsewhere. ”
I signed up late 2019, they ended up canceling the preauthorized credit card on file for no good reason and then forgetting to send the bills out for several months. They did write an apology for the mess they had created but I was still hit with late fees since I had only updated the credit card info on my one account.. so instead of having one seams-less system with one account for both they have them separated and youll have to log in twice and select a different account on a little scroll down that is easy to miss.
Anyway long story short Ive spend an hour on the phone to no avail, theyll get the late fees they do badly wanted, but never my business again. ”
“ Payments not processed for 6 days after receipt. Then charge a late fee. Customer no service says they are entitled to hold payments before processing. Cancelled after 2 months ”
At 70 years of age I am extremely cognisant of the fact that my memory train often leaves the station without me so I am DILIGENT in paying bills immediately I get them. XOOM continued to send bills - sending my blood pressure SOARING as I would frantically check to find that I had already paid. And the reminders would keep coming one after the other. I wrote to them and BEGGED them to stop - to no avail. Paid my last bill and got a reminder each day after for three days! They will drive you CRAZY!!!
I finally complained to the BBB and they outright LIED - saying i had been contacted, and they could find no evidence of recent issues. BS - I can send copies to anyone who wants them as recently as last month;s bill! ”
“ One star for this company is one too many. Customer service is horrible....if you can actually talk to someone who even knows where canada is. When I sold my house and cancelled my services, they never mentioned my bill. I assumed I would get a final one sent out. Instead they would not let the new owners get their own services until the bill was paid. No mention of any of this to me. I had to find out through the new owners. Horrible horrible company. ”
“ Xoom website is not the most user friendly. I was emailed regarding my account to select my new rate plan and had until 1/21/2020 to make a selection. On 1/21/2020 I switched providers due to the new rates. I was charged a $350 contract termination fee as customer service explained that I had another year left on my contract. A full year but yet they wanted me to select a new plan already. Very misleading to a consumer. Not helpful with customer service as they wanted me to return to get the fee waived. Poor website, poor customer service and DECEPTIVE business practices. Would not and could not recommend! ”
“ This place is a joke! I received my first bill with Xoom Energy as my supplier and their eaters were about $100 more than what my average bill looked like prior to switching. When I first switched to Xoom as my natural energy supplier I was told that they offered lower rates then my current supplier, the salesman lied to me, it was a hassle to switch and now Im stuck with them for two more months. Shop elsewhere before signing a contract with Xoom Energy. ”
“ Moved to Houston and started with Xoom. Started with $.5 kWh and the contract ended and I wasnt aware until I received my bill and it doubled in monthly payments. My kWh is now 17.99 cents and the worst part is that I called in August 2019 to inquire about my high bill and other plans they offered and I got set up for a yearly one at 7.4cents/kWh. I received my bill last month Sept and it was still at the month to month rate and I called. i was assured that the next month would show my new rate and representative confirmed that I had changed it. I open my bill today today for Oct and still high and when I call, there is NO record of me calling in!!!! I have the records on my call log and I am sure that they can listen to the calls. I asked for a manager and they only work from 10am to 7pm. Representatives did NOTHING to make it right and I have to continue to argue with them to have them honor the contract that I agreed to over the phone!!! I am sure they arent going to find my calls or recordings and I highly doubt that management will even take a second look at this. ”
I signed up with xoom energy about a year ina. half ago everything was great until my contract ended, which i clearly renewed but according to them they had nothing, they charged me 340 monthly for 2 months for 1500 kilowatts , they dont explain absolutely anything to u when u call them, I called to ask and all their reps are very rude and i had to take it upon myself and read my bill tp
see how bad of a company they are , OVERPRICED, LIARS!!! ”
“ Didnt notify us when term was up and charged .17 for a damn year! The. When called about it... nothing to say. Canceled the service to switch.. they turned everything off right way. The other company needed a day and didnt think it would be that fast. Called back said they couldnt put the power back on for 24-48 hrs. Worst experience Ive ever had with a company. Now in a hotel with a new born and 100s of dollars of food has gone bad since its taken so long. Not to mention all the money that I have over paid. ”
“ If I could give y'all NO stars, I would!!!! I signed up for the pre-pay month to month service. I waited 5 days after making a 75$ deposit. My electric was still not on and zoom claim they have not received the payment yet however MoneyGram has sent it and had a confirmation number Port after 5 days I decline their services they told me then it would be a 10-day wait to get a refund for my money and then we're keeping $5 for their services which we never got one kilowatt from them ever it has been over a month and 5 days and I still have not received my money back this is a rip-off and a scam and they kept $75 of my money I sent it to them I never receive services and I never got a refund or a call back or I'm sorry for that matter worst experience ever customer service they give you a run around they don't give you a straight answer and they've never given my money back ”
“ i am with xoom energy for almost 2 years first they giving 0.03cent after they increase your rate no proper service if we calling to customer service they told we don t have supervisor no body is giving proper answer they charged end of month more than our bill very worts if we tell we want talk with manager there is no manager same i have bill also with me they charged me more from 2 month i reccomend i will not stay with this company ”
“ Simply put you are responsible for the distributor fee to whomever provides the gas for Xoom energy. For my family this summer this constitues 300% of the price we pay to Xoom energy for gas + xoom energy service fee. Thats right, 3 times the amount we pay for gas and the xoom service fee combined! This amount was not disclosed within our contract nor on any of the energy provider comparison websites. Call to find out the local distribution fees prior to signing a contract because Xoom energy is not forthright about the amounts you will be charged. The lack of disclosure and transparency is simply bad business! ”
“ They have the worst customer service experience this company needs to be shut down immediately, the representatives and supervisors dont even care or know what they are talking about they have the worst procedures in how they assist in resolving customer issues please shut this company down today ”
“ had an issue with my electricity. The costumer service rep gave wrong information that cause bigger issue for me. Tried to speak with supervisor and they didn't even bother to take my call. Matter of fact they refuse to take my call. HORRIBLE experience. I would NOT. Recommend this company ”
I had an issue accessing the online portal to pay my bill, I reset my password multiple times, receiving the message password was sent to you. Waiting for a few days for it, I never received it, and through trying a few different times over a period of days I incurred a late fee. Upon calling in, Xoom refused to refund my late fee on account of their online portal issue. I spoke with a customer service supervisor who said it didnt matter what was reasonable, they would not refund the credit even though Im a new customer and had diligently attempted to pay my bill. I even told the supervisor I would contact Clark Howards team to let them know to please warn people about this poor customer service as I would not want my family or friends to have this experience and the supervisor advised that did not concern them. Please take this into account Im letting others know of this poor service.
“ We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy . ”
“ A bunch of lying thieves, I was never notified of my rates being changed. I can not wait to be done with this extremely large unnecessary bill they sent me so I can go to a more reputable company. No one AND I REPEAT NOOO ONE can give me a straight answer on the questions I ask. I could rip my hair out of my head after talking to any representative. ”
I never signed up with them. Their agent came to another friend of mine, and my friend showed him my bill as well to see if he can save me money or not. He said he will get back, and signed me up for their fixed plan of about 190 usd/ month (electric only). I have solar panels, and my electricity if totally free... All of a sudden I got emails from them, which I replied asking what is this about. Then I called them a lot of times as well, but didnt get any call back. Finally I got in touch with someone, who cancelled my account. However, in the next bill, I saw this amount, and PSEG said in the next bill, I will again see this amount. This is ridiculous. I am ending up paying about 400 USD for no fault of mine. They should be prosecuted like Well Fargo, for signing up people without their consent.
And, did I tell you that their customer service is the worst... No luck in resolving the issue so far... ”
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